Collection Agency in Canada

Getting started couldn’t be easier. Once you complete the Account Placement Form, the paperwork is minimal, and the supporting documentation required can be as minimal as your outstanding invoice. 

Historically, between 90 and 120 days past the due date, to maximize the likelihood of successful recovery. However, the new recommendation is 60 days in challenging economic times. If you lose contact with your customer, sending an account to a collection agency is also advised.

When a customer stops paying your bills, the relationship is already fractured. You deserve to be paid; when you send the file for collection, you are asserting the payment responsibility, and you are creating an opportunity to reset the business relationship. Our agents are trained to maximize recoveries while preserving your brand reputation and rehabilitating customer relationships. We help the customer find ways to pay while initiating a high payment priority for your business in future transactions. Customers that don’t pay are probably not the kind you can afford to have!

Yes, CGI’s online file submission tool is the most straightforward and comprehensive you’ll find. Its easy-to-use interface puts all the records and information we need to collect effectively in one place, and you can use it day or night. You can also upload as many accounts as you need to.